Legal

Cancellation & Refund Policy

1. Purpose

FAMEHERO aims to provide a fair, transparent, and trustworthy service for advertisers. This Refund Policy outlines how disputes are handled, when refunds may be issued, and how FAMEHERO helps resolve conflicts between parties.

2. Advertiser Review of Deliverables

Advertisers must review the work submitted once to us before we can send it for publishing. They should do this promptly upon notification, and within a maximum of 7 days.

3. Cancellation

If you have placed an order for a product/service that falls within the scope of prohibited content, or restricted content that we are not able to validate, we may, at our entire discretion, cancel your order and refund you on your credit card, less a 5% financial charge plus US$0.50.

The Client understands that production begins immediately upon order confirmation and payment, and no refunds or cancellations will be permitted for the current billing cycle once production has started.

4. Subscription Cancellation

Advertisers can cancel their subscription at any time and at their discretion. To do so, please use the cancel feature on the platform. Once you cancel your subscription, we will keep providing you with the services for the latest invoice charged and paid, but we will stop charging you for the next term. You will still be able to access the platform for the retrieval of your previously published content and previous billing.

Reservation Fee

The $1 campaign reservation fee is non-refundable and secures campaign planning and resource allocation.

Cancellation Before Draft Delivery

The Advertiser may cancel a campaign at any time before the first article draft is delivered. In such cases, no further charges will be applied.

Cancellation After Draft Delivery

Once the first article draft has been delivered, the remaining campaign balance becomes due and non-refundable.

Revisions

FameHero offers reasonable revisions as part of its service. Dissatisfaction with style, tone, or editorial direction does not constitute grounds for a refund once service delivery has commenced.

3. Dispute Process

If an advertiser raises a dispute, FAMEHERO will:

• Review all relevant information
• Request clarifications or additional evidence
• Attempt to provide remedies and reach an amicable settlement

4. Resolution Outcomes

Following review, FAMEHERO may determine a partial or complete refund (less a financial fee of 5% and USD0.50), or a store credit. All decisions are made by FAMEHERO in good faith, based on the available evidence. FAMEHERO's decision is final.

5. Refunds

Refunds can only be processed to the same credit card used for the purchase.

6. Chargebacks

FAMEHERO strives to resolve disputes internally and prevent chargebacks.

In the event a chargeback is initiated by an advertiser, FAMEHERO will contact the advertiser and try to reach an amicable settlement by means of chargeback cancellation or credit, in part or in full, through the platform. Alternatively, FAMEHERO may accept or reject the chargeback with the credit card issuer.

Repeated or unfair chargeback may result in the Advertiser's account being suspended or terminated.

7. Good Faith and Platform Integrity

Both advertisers and FAMEHERO are expected to act in good faith and communicate respectfully during the dispute process.

Misuse of the dispute or refund process (e.g., false claims, fraudulent use) may result in account suspension or termination.

8. Policy Review

This policy will be reviewed annually or as needed to ensure fairness, compliance, and effectiveness.